Privacy Policy

AI Pineal ("AI Pineal," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit aipineal.tech, why we collect it, how we use it, and the choices you have. By using this website, you agree to the practices described here.

1. Information We Collect

Information you provide directly:

• Contact form: when you request a consultation, we collect your first and last name, email address, phone number (optional), the service you're interested in, and the message you write.
• Newsletter signup: when you subscribe from the footer or our blog, we collect your email address and your explicit consent to receive emails from us. Our newsletter uses a double opt-in process — you'll receive a confirmation email and must click to confirm before you're added to our list.

Information collected automatically:

• Standard technical information such as your IP address, browser type and version, device type, operating system, referring URL, and the pages you visit on our site, and how you use them, collected via Google Tag Manager and our hosting provider, Cloudflare.
• A reCAPTCHA interaction score, generated by Google reCAPTCHA, used solely to help distinguish genuine visitors from automated spam on our contact and newsletter forms.

We do not knowingly collect any sensitive personal information (such as financial account details, health information, or government identification numbers) through this website.

2. How We Use Your Information

• To respond to consultation requests and answer questions submitted via the contact form
• To send the newsletter to subscribers who have opted in, and to manage that subscription
• To understand how visitors use our website, so we can improve its content and performance
• To protect our website and forms against spam, abuse, and automated attacks
• To comply with legal obligations where applicable

We do not sell your personal information to third parties, and we never will.

3. Cookies and Tracking Technologies

This website uses cookies and similar technologies through Google Tag Manager, which manages our analytics tags. These help us understand aggregate visitor behaviour — for example, which pages are most useful — so we can improve the site. You can control or disable cookies through your browser settings at any time; doing so may affect how some parts of the site function but will not prevent you from browsing our pages or reading our content.

4. Third-Party Service Providers

We rely on the following third-party services to operate this website. Each processes a limited set of data strictly to provide their service to us:

• Cloudflare — website hosting and content delivery
• Resend — delivers contact form submissions to our team by email
• Brevo — manages newsletter subscriptions and sends newsletter emails
• Google reCAPTCHA — protects our forms from spam and automated abuse
• Google Tag Manager — manages the analytics tags used on this site

Each of these providers has its own privacy policy governing how it handles data on our behalf, and your use of this site is also subject to Google's Privacy Policy where reCAPTCHA is used.

5. Data Sharing and Disclosure

We share personal information only with the service providers listed above, as necessary to operate this website and respond to your inquiries, or where required to comply with applicable law, enforce our legal rights, or protect the safety of our users or the public. We do not share your information with third parties for their own marketing purposes.

6. Data Retention

We retain contact form submissions for as long as reasonably necessary to respond to your inquiry and maintain business records, and newsletter subscriber data for as long as you remain subscribed. You can ask us to delete your data at any time — see "Your Rights and Choices" below.

7. Data Security

We take reasonable technical and organisational measures to protect the information we hold, including encrypted connections (HTTPS) and access controls on the third-party platforms we use. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you're located, you may have the right to:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent to marketing emails at any time, by using the unsubscribe link in any newsletter email or contacting us directly

We honour these rights for all visitors, regardless of location, including under India's Digital Personal Data Protection Act, 2023, and comparable data protection laws (such as the GDPR) that may apply to visitors from other regions. To exercise any of these rights, contact us using the details below.

9. International Data Transfers

AI Pineal is based in Mumbai, India, and serves clients across global markets. Because we rely on third-party providers with infrastructure in multiple countries, your information may be processed outside your home country. Each provider we use maintains its own safeguards for cross-border data transfer, consistent with applicable law.

10. Children's Privacy

This website and our services are intended for business use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

11. Testimonials and Case Studies

Testimonials and case studies published on this site (including client names, roles, and companies) are shared with the express permission of the individuals and businesses quoted, and reflect their own experience working with us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll update the "Last updated" date at the top of this page when we do. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us at hello@aipineal.tech or +91 79771 34498.